Return and Refund Policy
Website: https://osmenterprise.in
Email: Osmenterprise1@gmail.com
At Osm Enterprises, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
1. Returns
We accept returns under the following conditions:
Items must be returned within 7 days of delivery.
Items must be unused, unwashed, undamaged, and in their original packaging.
Proof of purchase (order confirmation or invoice) is required for all returns.
Non-returnable items include:
Customized or personalized products
Digital downloads or services already delivered
Clearance or discounted items marked as “Final Sale”
2. Return Process
To initiate a return:
Email us at Osmenterprise1@gmail.com with your order number and reason for return.
Our team will respond within 24–48 hours with return instructions.
Ship the item(s) back to the provided address. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping charges are non-refundable (except in cases of defective or incorrect items).
4. Late or Missing Refunds
If you haven’t received a refund:
First, check your bank account or contact your payment provider.
If you’ve done this and still haven’t received your refund, please contact us at Osmenterprise1@gmail.com.
5. Exchange Policy
We offer exchanges only for defective, damaged, or wrongly shipped products. To request an exchange, contact us at Osmenterprise1@gmail.com within 3 days of delivery.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact:
📧 Email: Osmenterprise1@gmail.com
📍 Address: M15 GOLDEN SQUARE, Valiya Road, Near [Landmark], Ankleshwar 393002, Gujarat, India
